CORSAIR Returns, Refund, & Shipping Policy

STANDARD RETURN POLICY

• You have 60 calendar days to return an item from the date you received it.
• Only items that have been purchased directly from www.corsair.com can be returned to CORSAIR. CORSAIR products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
• Please ensure that the item you are returning is repackaged in the original packaging, with all the cords, adapters, accessories, and documentation that were included when you received it. Returned items must be free of physical damage.
• CORSAIR will refund you the amount spent on the returned items, including sales tax. Unless there has been an error that is CORSAIR’s responsibility, the original shipping fees will not be refunded.

How to Return an Item for a Refund

If your item arrived damaged or defective, or if it wasn’t the correct item, go to https://help.corsair.com and open a support ticket or call CORSAIR Customer Service for a replacement. Refunds are available for up to 60 days after the product was delivered to you.

If you have a CORSAIR account…

1. Go to https://www.corsair.com, and sign in
2. Click the "My Account" link and select "My Orders" from the left column
3. If your item is eligible for return, select the "Return" link to get started

Otherwise…

1. Go to https://returns.corsair.com/
2. Enter your order number and email address
3. Follow the instructions to create a return

Shipping your item back to Corsair

Please pack all cables and accessories that came with the item Use the address on the shipping label provided to you.

Once CORSAIR has received the package and inspected the item, the refund will be applied back to the original payment method. This usually takes 2-3 business days to process.

Refunds

Once your return package is delivered, it will be opened and its contents inspected. After inspection, a refund for the item(s) purchased will be initiated, using your original payment method. Please note:

• Unless your return is the result of a CORSAIR handling error, we will not refund the original shipping fees.

If you paid by credit card, refunds will be sent to the card-issuing bank after we receive the returned item, or your cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If purchased via other payment methods, such as PayPal or Amazon Pay, a credit will be issued to your account. The availability of the returned funds depends on the policies of the payment provider.

If you are returning items that were purchased using a CORSAIR Store Gift Card, the refund will be sent to you as a CORSAIR Store Gift Card electronically.

For purchases made on Corsair Custom Lab, if for any reason you are not satisfied with your purchase, you have 60 days to return your product(s) from the date you received it. Due to the customized nature of these items, a 30% restocking fee will be deducted from the refund amount.

Damaged or Incorrect Items

Items ordered online from CORSAIR that arrived damaged or are incorrect can be returned to CORSAIR by creating a ticket at:https://help.corsair.com.

 

STANDARD SHIPPING POLICY

Corsair offers Standard shipping from all our available shipping locations, and we partner with UPS as our preferred shipping carrier.

Standard shipping time with North America varies between 3 – 5 days. Standard shipping time with Canada varies between 5 – 7 days. Standard shipping time with Europe varies between 3-5 days.

For more information on how Corsair ships its products, please visit our Help Article here which goes into more detail.